WHEN CAN I GET THE PRODUCT?
O'SUM aims to deliver within the time agreed upon when you checkout. Under normal circumstance, you will be able to receive your purchase within 1-3 working days.
However, we are unable to guarantee that all orders will be delivered within the stipulated time frame. Our aim is to have your items shipped out from our warehouse as fast as possible except for some circumstances. where unfortunately it is beyond our control for example courier service delays, emergency, or items out of stock.
WHAT SHOULD I DO IF MY ORDER HAS NOT ARRIVED?
Please email us firstname.lastname@example.org and we will get you in touch with our partner courier.
HOW DO I TRACK MY ORDER?
Once your order is sent out, you will receive notification from our courier on the expected delivery date. For Singapore deliveries, we will inform you via SMS that your order is ready to be shipped. You can then estimate its arrival date.